Refund policy
Last updated: June 11, 2026
At Pawchangas, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
1. Return Eligibility
We accept returns under the following conditions:
• The item was purchased within the last 30 days
• The item may be either defective or non-defective, including change-of-mind returns, provided the item is unused and in original packaging
• The item is not marked as final sale or non-returnable
Note: Certain product categories (such as personalized items or hygiene-related pet products that have been opened) may not be eligible for return.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact us at support@pawchangas.com with your order number and reason for the return.
- We will respond within 1–2 business days with return instructions.
- Ship the item back using the shipping label we will provide by email and return to 4405 SW 160th Ave, Apt 205, Miramar FL 33027, United States.
- Once we receive and inspect the item, we will process your refund if the return is approved.
3. Refunds
Approved refunds will be issued to your original payment method within 10 business days after we receive and inspect the returned item.
Please note that your bank or payment provider may require additional time to process and post the refund.
4. Exchanges
We do not offer exchanges. If you need to change your purchase, follow the same process as a return and place a new order.
5. Non-Returnable Items
The following items cannot be returned or refunded:
• Personalized or custom-made items
• Opened pet hygiene products or items that cannot be resold for safety reasons
• Items marked as Final Sale
• Items returned after the 30-day return window
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email support@pawchangas.com with:
• Your order number
• A photo of the issue
We will send a replacement or issue a full refund at no additional cost to you.
7. Return Shipping Costs
Return shipping is free for eligible returns. We will provide a prepaid return label by email after your return request is approved.
8. Contact Us
If you have any questions about returns or refunds, please contact us:
Store: Pawchangas
Email: support@pawchangas.com
Phone : +1 954-886-2748
WhatsApp Live Chat: +1 954-886-2748
Response Time: If you reach out after business hours, we’ll respond on the next business day - within 24 hours.
Business Address: 4405 SW 160th Ave, Apt 205, Miramar FL 33027, United States